I specialize in building strong client relationships, driving successful projects, and delivering quality results. Through strategic planning, task delegation, and efficient project management, I ensure high retention rates and long-term client success. My focus is on optimizing client experiences, providing tailored solutions, and fostering a partnership rooted in trust and transparency.
Client Onboarding & Strategy

At SLAM Car Wash Marketing, I am the primary point of contact for our SYNC (Reputation Management) department. Each year, I guide 70+ new locations through the onboarding process, ensuring a seamless integration into our system. I collaborate closely with clients to develop tailored strategies specific to their local market and competition, setting the stage for long-term success.
This relationship-building approach fosters trust and transparency, which directly contributes to our high client retention rates within the reputation management department.
Key Activities:
- Onboarded 70+ new locations annually, providing personalized strategies based on local market conditions.
- Ensured smooth integration into the system, allowing for consistent service delivery and client satisfaction.
Client Analytics & Strategy Adjustments

I manage 200+ client locations, providing monthly analytics reports that showcase performance across Google and other major listings. Clients have regular opportunities to review these reports with me, discuss performance, and adjust strategies to optimize reviews and improve organic rankings.
When clients receive negative reviews, I work with them directly to develop response strategies. Additionally, if needed, I assist in navigating Google's report & removal process for reviews that violate policies.
Key Activities:
- Sent monthly performance reports and held strategy sessions with clients to improve rankings and customer reviews.
- Provided individualized support for clients managing negative reviews, offering strategic advice and assistance with the reporting process.
Project Management


To ensure smooth execution, I use Wrike to manage each location's status throughout the onboarding process. This tool enables me to delegate tasks to team members, track project milestones, and set due dates, ensuring everything stays on track.
Additionally, I compile monthly KPI reports to track departmental performance, offering visibility into key metrics for leadership.
Key Activities:
- Efficiently managed onboarding processes using Wrike, delegating tasks, tracking progress, and ensuring deadlines were met.
- Tracked and reported key performance metrics monthly, providing leadership with insight into the department's effectiveness.​​​​​​​
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